“Ask sir. Only he knows.”
Eleven years of decisions, and not one of them written down.
We sit with your team, write down how the work really gets done, and turn it into standard operating procedures people use. In Malayalam, English or both.
Following up a new enquiry
Sample for illustration. Yours is written with your team, in your numbers.
Every time you hire someone, you train them from the beginning, with whoever happens to be free. Each person passes on a slightly different version, shortcuts included. Six months on, you have four ways of doing one job and you can’t tell which one lost that customer.
You’ve thought about writing it down. Probably on a Sunday. You opened a blank document, got as far as “Step 1” and realised you’d need three weeks you don’t have, and that half of what you do, you’ve never had to explain.
That is the actual job of an SOP consultant. SOP writing is the easy part. Getting the knowledge out of people’s heads, agreeing what the right way is, and getting people to use it afterwards: that’s the work.
Nine years of knowing how things work, and the replacement gets one page and a phone number that stops answering in a month.
Same name, same products. Different prices, different manners. You can’t be in two places, and nothing else carries the standard.
And that person has a family wedding. So you wait, and everyone pretends that’s normal.
You know they’re doing it wrong. They say nobody told them. Unfortunately, you’re both right.
A business that can’t be explained can’t be handed over, can’t be sold and can’t be left alone.
We list the jobs that cause the most calls, mistakes and delays, and start there.
You get: a priority list of SOPs
We interview and observe the person doing the job. What really happens, not what’s meant to.
You get: a map of the process as it stands
We settle the steps, who owns them, and what each person may decide alone, with limits in rupees and days.
You get: decision limits you’ve signed off
One or two pages, in the language the person reads, with photos or video where words fall short.
You get: finished SOPs in your numbers
If someone who has never done the job can follow it, it’s ready. If they can’t, we rewrite it.
You get: a tested document
We roll it out with the team, then check in internal audits that it’s being followed and still makes sense.
You get: SOPs that stay alive
A consultant wrote a thick manual alone.
Nobody asked the staff, so nobody trusts it. Ours are written with the person doing the job, who then defends it.
You downloaded a template.
It describes a company that isn’t yours. We start from your actual work and your numbers.
Staff agreed, then carried on as before.
Without checks, it’s a suggestion. Internal audits show you what’s followed, and we fix what’s being ignored.
It went out of date in a year.
Every SOP has an owner and a review date, so somebody is responsible for keeping it true.
Want to try it yourself first? Read how to write an SOP or copy our SOP examples.
An SOP consultant sits with the people doing the work, maps how each task really happens, writes it down as a clear standard operating procedure, gets it signed off, trains the team on it and checks that it gets followed. Writing is the smallest part of it.
SOP stands for standard operating procedure: a written set of steps for how a recurring job is done, who does it, and what they can decide alone. In Malayalam terms, ഒരു ജോലി എങ്ങനെ ചെയ്യണം എന്ന് എഴുതി വെച്ച രേഖ. We don’t write student or visa “statements of purpose”, which share the same abbreviation.
Custom SOP documentation is part of our Silver plan at ₹24,999 a month and our Platinum plan at ₹49,999 a month. If you only want a defined set of SOPs written, we’ll quote for that separately. See plans and fees.
Fewer than you think. Start with the five to ten jobs that generate the most calls to you or the most expensive mistakes. A business with twelve SOPs people use is better run than one with two hundred nobody opens.
Yes, and often they should be. An SOP has to be readable by the person doing the job. We write in Malayalam, English or both, and use photos or short videos where that helps.
Good ones do the opposite. When routine work is settled, people stop asking about it and have room to think about the unusual cases. The SOP should also say clearly when to use judgement.
A first set of priority SOPs usually takes a few weeks of working sessions. Documenting a whole company is a matter of months, because each process has to be tested with the people using it. We’ll give you a realistic timeline after the audit.
We are based in Trivandrum and offer SOP consulting services across Kerala, working on site where it matters and on calls for the rest. Search results for SOP consultants often mix in student statement-of-purpose writers, so check they mean business procedures.
Our focus is SOPs that make the business run better day to day. Those documents are a good foundation for ISO work, but certification itself needs an accredited body. Tell us if ISO is your goal and we’ll say what we can and can’t help with.
“I was the answer to every question in my own company.”
“I thought that was what being a founder meant. Trainova didn’t give me a speech about it. They sat with my team, wrote down how the work should run and who decides what. Now my people come to me with decisions they’ve already made.”
Girish PadoliFounder, BlackBox Learning
“My business was only as big as what I could check myself.”
“In wholesale, one wrong price or one missed follow-up costs real money, so I kept every decision with me. Trainova helped us write down who handles what, and trained the team to do it. I still care about every order. I just don’t have to carry every one of them.”
Arun BabuCEO, Unirun Traders
These businesses opened the door to us anyway.
The audit is free. It goes straight to our WhatsApp, not a call centre.
